We are using the latest shipping technologies to serve you quickly and efficiently, and that’s why only TiLa systems are assigning shipping companies. Depending on the type of product you buy and your delivery location, our TiLa system will automatically assign a shipping partner for your order. Our strong relation and experience with shipping partners allow us to offer you competitive delivery timelines, ultimately serving you better.
If the order has not yet been shipped by us, it can be cancelled. If the order has already been shipped and you don’t want the shipment, you can return it as per our Return Policy.
Yes, it is possible to change if it was not already shipped to the original address before you raised this request. Just contact our Customer Service team who will assist you with this matter.
If the returns qualify under our return policy, then shipping fees will get refunded to you.
Not all our courier partners can accept card payments at the time of the delivery. The courier partners who can accept credit/debit card payments will ask for your preference before you pay them in cash.
If the order is not yet processed at the time of your request, then we will do our best to upgrade you to Express Shipping and you will be prompted to make the additional payment for that. To avail this option, go ahead and reach out to our Customer Support.
Once we assign a courier, the courier person will contact you before the delivery. You can communicate the preferred delivery time. If they can accommodate the change on the same day, then, they will do it. Otherwise, the courier person will deliver your order the next day at your preferred time.
It is very rare for an order not to be delivered on time. But in such cases, you can contact our customer support and share the details. We will coordinate with the respective courier partner and provide you with updates about the delivery.
Once the item arrives to the pickup location, you will receive a notification via e-mail and SMS. We advise you to go there and check but only after receiving these communications from our end. In case you still do not find the item at the pickup location, then please contact our customer support via call or e-mail.
We do understand that on some occasions, you may like to purchase something on TiLa and gift it to your relatives or friends outside of Saudi Arabia. But currently, we can only deliver within the Kingdom of Saudi Arabia.
Yes. All orders above 100 SAR are eligible for free shipping. (Launch offer value 50 SAR)
We communicate the delivery schedule by e-mail and SMS. Once we assign a courier, the courier person will contact you before the delivery. In case you wish to change your delivery time, then please get in touch with our Customer Support.
Once the order is placed, you can’t add additional items to the same order. We request you to purchase the required item as a separate/new order. If the item location and shipping location are the same and are bought at the same time, there is a high probability you will receive the items together on the same day.
We already included the VAT in our product pricing. So, you don’t need to pay VAT at the time of the delivery.
Our courier partners collect a small cash handling charge if you opt for Cash on Delivery. In case you have a credit card or debit card then we advise you to make an online payment to avoid paying the Cash on Delivery charges.
Yes, Cash on Delivery will not be available if your order value exceeds 3000 SAR.
There are no extra charges for using your Credit or Debit card to purchase on TiLa.
We normally take great care in our packaging. It is very rare for the item to get damaged in transit. In case you received a damaged item, then please reach out to our Customer Support via e-mail or give them a call and communicate all the details. We will collect the item back and either refund you or replace it.
