Awesome shopping experience exchange/ replacements and return(s) Details at Saudi

Awesome shopping experience through seamless return

Free Returns

Don’t worry if our product didn’t meet your expectations. Our returns are hassle free.

Assured Quality

All our products undergo a rigorous quality check.

15 days returns

We believe in simplicity hence we offer a 15 days return across categories.

Secured Shopping

Your transactions are fully encrypted.

TiLa offers the option to replace or exchange the product you purchased on TiLa.

If you have received the product and want to exchange that same one with a different size, we are more than happy to help you in this regard. You would find the option to exchange the product you purchased under the “My Orders” section of your account if the product is covered under the Returns & Exchange policy.

Exchange /Replacement of products based on the category
You can choose to exchange a product for reasons of mismatch in size or color subject to the availability of stocks with us.

If you have received a damaged or defective product or if it does not match the description, you can raise a replacement request on our website/app within 15 days of receiving the product.

You can choose to exchange (fashion) or replace (electronics) products provided this option is available for the product at the time of placing the order

Kindly note that groceries products cannot be exchanged or replaced.