Don’t worry if our product didn’t meet your expectations. Our returns are hassle free.
All our products undergo a rigorous quality check.
We believe in simplicity hence we offer a 15 days return across categoriess.
Your transactions are fully encrypted.
Once the product you want to return is picked up and products have been received, inspected & found to be eligible for refund, then we will process refunds in the following manner:
We’ll process your refund within 5 working days from the moment your return is picked up. Though we process the refund within 5 working days, the actual credit into your account would depend on your bank processing time*. The amount will be refunded to the same method of payment used in purchasing the product online.
Kindly note that during sales events our refund processing times might vary.
The money would be refunded to TiLa credit balance within 5 working days from the moment your return is picked up which you will see in your account login page. This TiLa credit balance can be used during your next purchases on TiLa.
* The unit of TiLa credit will be referred to as ‘credits’ when displayed in your account page.
If you're waiting for a refund and want to check the status, you can view this information under your ‘My order’ section in your account for the related product.
When processing the refund for a return, we may deduct the shipping fees as per the below cases:
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