Don’t worry if our product didn’t meet your expectations. Our returns are hassle free.
All our products undergo a rigorous quality check.
We believe in simplicity hence we offer a 15 days return across categories.
Your transactions are fully encrypted.
Navigate to ‘My Orders’ page and click on ‘Return’(if eligible).
or you can contact our customer support team for necessary assistance to initiate the return.
A pick-up will be scheduled by one of our courier services or you can also contact our customer support to schedule a pick-up.
Pack the item in its original packaging with seal,labels and tags in place. Hand over the package to our courier Service.
Once your item(s) reaches our warehouse, we will have a quality check and then refund will be processed
We will only accept a return or an exchange under the following conditions:
Please note that if the seal of the product is broken (or missing tags), a 30% restocking fee might be applied.
You can also call our customer support and we will put in our best efforts to instruct the courier pick-up representative to terminate the collection of products from your location.
The return window for all the products purchased at TiLa is 15 days (7 days for groceries items) after delivery. However, we understand that sometimes you may be busy and could miss completing your return request within our timelines. Therefore, our return policy is flexible and shall offer you the below extended return options:
The products that cannot be returned or exchanged are as follows:
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