Awesome shopping experience exchange/ replacements and return(s) Details at Saudi

Awesome shopping experience through seamless return

Free Returns

Don’t worry if our product didn’t meet your expectations. Our returns are hassle free.

Assured Quality

All our products undergo a rigorous quality check.

15 days returns

We believe in simplicity hence we offer a 15 days return across categories.

Secured Shopping

Your transactions are fully encrypted.

Policy by TiLa CARE

All warranty requests are handled by TiLa, as long as the product description includes a warranty.

TiLa CARE coverage

If your product qualifies for a warranty then we will pick up the product from your doorstep, get it serviced from manufacturer/ supplier/ TiLa authorized service center and ship the product back to you. Some items such as Home Appliances, Sports Equipment, Furniture, or any other large item might be repaired inside your premises.

Repair timelines

Repairs usually take up to 15 business days once we receive the product, excluding return shipping time. In case the spare parts are not available, repair timeline may be longer than 15 days.

Customers shall be entitled to a temporary product or 1÷400 (equal 0.25%) of the product value for every day of delay beyond the 15 days in the cases prescribed by the consumer protection law.

TiLa CARE Commitments

Value Added Protection

Extend your warranty and /or protect your

purchase against accidents

Convenient Support

Have questions? We have 24/7 support system between phone, email or live chat

Efficient Repair

Enjoy efficient and timely repairs you deserve

Extended warranty & damage protection by TiLa CARE

TiLa CARE protection plan must be purchased with the product online.

Drops, Spills and Cracks

In the event of your device is damaged due to Drops, Spills and Cracks, we will repair it for you.[1]


Our protection plan allows for easy transfers in the event of the covered product being handed over to someone else.

Mechanical Failure

We offer continued support and coverage on defects even after the manufacturer's warranty expires.[2]

Convenient Claim Support

Always here for you, if you need us.

Services Fees & deductibles :

For extended warranty, there is no limit on how many times you can request a repair within the coverage period. For damage protection, it’s one time during service coverage period.

Service fee for extended warranty use: FREE Service fee for damage protection use: 100 SAR
Extended warranty

This program will allow you to extend warranty period up to two (2) years over and above the original warranty of the product. Please check the product description regarding original warranty & extended warranty options.

* Item types for which extended warranty can be purchased

  1. Furniture and Fittings
  2. camcorders
  3. DSLRs
  4. instant cameras
  5. point shoot cameras
  6. sports action cameras
  7. Interchangeable Lenses
  8. memory cards
  9. Underwater Video & Photos
  10. All in one Desktops
  11. Desktop PC's
  12. mini PC's
  13. monitors
  14. laptops
  15. printers
  16. scanners
  17. television
  18. e-Book readers
  19. Tablets with Call
  20. Tablets without Call
  21. Smartphones
  22. Feature Phones
  23. Smartwatch Without Call Function
  24. Smartwatch With Call Function

Damage protection

This program will include protection against physical damage of your product, (like screen cracks but not scratch) liquid damage that prevents your covered product from meeting its designed function.

* Item types for which extended warranty can be purchased

  1. camcorders
  2. DSLRs
  3. instant cameras
  4. point shoot cameras
  5. sports action cameras
  6. Interchangeable Lenses
  7. Underwater Video & Photos
  8. allinone desktops
  9. Desktop PC's
  10. Mini PC's
  11. Monitors
  12. Servers
  13. Laptops
  14. Printers
  15. Scanners
  16. Television
  17. Air Purifiers
  18. Carpet Washers
  19. Dehumidifiers
  20. Heating
  21. Humidifiers
  22. Irons
  23. Vacuums
  24. Vertical Steamers
  25. Baby Food Prep
  26. Blenders
  27. Breadmakers
  28. Coffee Machines
  29. Cooktops
  30. Electric fryers
  31. Electric Graters
  32. Electric Meat Grinders
  33. Electric Slicers
  34. Electric Steamers
  35. Food Processors
  36. Fryers
  37. Ice cream makers
  38. Juicers
  39. Kettles & Hot Water Dispensers
  40. Kitchen Scales
  41. Microwave Ovens
  42. microwave
  43. Microwaves
  44. Rice Cookers
  45. Sandwich Toasters & Panini Presses
  46. Waffle Makers
  47. Water Coolers & Dispensers
  48. Water Heaters
  49. Water Purifiers
  50. Air conditioner
  51. Air coolers
  52. Built-in Coffee Machines
  53. Combined Ovens & Hobs
  54. Compact Kitchens
  55. Cooktops
  56. coolers
  57. Dishwashers
  58. Dishwashers
  59. Electric Composters
  60. Freezer_chests
  61. Freezers
  62. Heater
  63. Installed Ovens
  64. Mini Freezers
  65. Mini Fridges
  66. Mini Ovens
  67. Range Ovens
  68. refrigerators
  69. Standard Refrigerators
  70. Steam Ovens
  71. Tumble Dryers
  72. washing_machine
  73. Water Coolers
  74. Audio Accessories
  75. Clock Radios
  76. FM Radios
  77. Hi-Fi systems
  78. Home Theatre Systems
  79. Projectors
  80. Amplifier_Receivers
  81. Audio Players
  82. e-Book Readers
  83. Tablets
  84. Mobiles

The damage protection will not apply if:
  1. The Warranty policy already covers it.
  2. If it is a cosmetic damage. For ex: scratches.
  3. Deliberately damaging or neglecting the product, so that it gets damaged.
  4. Failure to follow the manufacturer’s instructions resulting in damage

Disclaimer: The damage protection you buy at the time of product purchase is your policy fee. You are charged with an excess fee of 100 SAR per damage protection claim. This is limited to a one time claim during the tenure of your damage protection plan. For example, if you have taken a 2 year damage protection plan and you claim this warranty within the first year then your plan will be deemed consumed.

TiLa Care Warranty for different scenarios

Possible Scenarios Free Warranty Extended Warranty
Duration 2 years 1 or 2 years[1]
Customer Support check check
Accessories Coverage Duration 6 months 1 or 2 years
Electronic Defects check check
Accidental Damage(drops, cracks) NA NA
Liquids Damage NA NA

*TiLa Care protection plans must be purchased with the product online.

[1]Extended warranty plan starts after the completion of the 2 years free warranty. Buying an extended warranty of 1 year will give you a total of 3 years warranty, and an extension of 2 years will give you a total of 4 years warranty.

[2]Damage protection plan starts at the same time of the free warranty and doesn’t extend it. In case extended warranty and damage protection plans are bought together, the damage protection will start from the start of the free warranty and the extension warranty will start from its end.

Limitations of liability

  • The total repair cost payable under warranty extension or damage protections plans shall not exceed the purchase price of the product, no limits on number of claims for extended warranty and a limit of 1 claim for accidental damage handling.
  • If the costs of repairing the appliance including the spare parts and labour are more than or equal to the market price of the appliance covered by TiLa Care (warranty extension and/or damage protection plan), then TiLa care is entitled to consider the appliance as total loss and compensate the customer with a similar unit (new/used) after deducting the depreciation rate.

Depreciation rate


Depreciation: of 15% for year 1, 25% for year 2, 40% for year 3, 55% for year 4, 65% for year 5, 75% for year 6.

Deductible: 0 (zero) SAR.


Depreciation of 25% for year 1 % 40% for year 2.

Deductible: 100 (one hundred) SAR.

Warranty legal terms and conditions

  • By making warranty request for your product with TiLa, you are authorizing us to represent you to work with manufacturer/ distributor/ service centers to repair the product.
  • The warranty is valid only on the presence of the serial number on the product. TiLa reserves the right to refuse warranty if this information has been removed or changed after the original purchase of the product from us. Obligations are limited to repairing of the defective parts or replacement of the defective parts or at the discretion of TiLa, the product will be replaced or refunded according to market price of the product. At TiLa, we are following the exact same warranty terms used by your device manufacturer. For more details about specific terms of the warranty of your device, please visit the support page of your product on manufacturer’s website.
  • Warranty repairs must be carried out by a TiLa authorized service centre. Warranty cover will be void, even if a repair has been attempted by any unauthorized service center by TiLa.
  • Repair or direct replacement of the product under the terms of this warranty may be fulfilled with functionally equivalent service exchange units.
  • TiLa CARE is transferable, if the new product owner presents an original invoice received from TiLa.

The warranty does not cover the following:

  • Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear, replacement of consumables such as batteries, light bulbs, fuses, antennas, headphones, microphones, cables and recording heads.
  • Abuse, misuse of the device or not following the proper usage instructions as provided in the device manual found inside the box or the instructions given on webpages or digital agreements upon the device’s activation. Defects resulting from usage of the product in conjunction with accessories that are not approved by the Manufacturer for use with this product.
  • Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual. Accidents, acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of TiLa.
  • Use of non-original accessories with your item.
  • Unauthorized modifications carried out to the product to comply with local or international technical standards in countries for which this TiLa product was not originally designed.
  • Original software alteration or modification (such as "root" for android devices or "jailbreak" for Apple devices)
  • Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions of core outlined in the product user manual. The serial no. on the product has been altered, deleted, removed or made illegible.
  • The batteries are charged by chargers other than those approved by Manufacturer. Any of the seals on the battery enclosure or cells are broken or show evidence of tampering.
  • Consumables, such as ink, are not covered by warranty. For more details, please refer to the warranty guide enclosed with the product.
  • Breakage or physical damage as well as exposing the device to external elements such as liquids, humidity or extreme temperatures.
  • Unauthorized repair attempts that result in damaging the product as well as using non-SASO certified spare parts.
  • Deleting operating system files, hard-disk partitions or virus-related issues.

Disclaimer: TiLa shall not be liable for the loss of any saved or data compromise or stored data in products that are either repaired or replaced.